I think it was Abraham Lincoln or Khloé Kardashian who once said, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.”
Customer complaints are inevitable when you’re running a business, but it’s the way you respond to these complaints that could potentially make or break your reputation. Ignoring disgruntled customers or dismissing their concerns can come back to bite you once the word gets out. But simply listening, acknowledging problems, and taking steps to make things right can generate a surprising amount of goodwill.
The folks at Customer Service Heroes have put together this infographic highlighting the necessary skills for providing excellent customer service. No matter what type of complaint you’re dealing with, these skills will help you deal with unhappy customers and turn their negative experiences into something a bit more optimistic.