25 Skills for Excellent Customer Service [Infographic]

I think it was Abraham Lincoln or Khloé Kardashian who once said, “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.”

Customer complaints are inevitable when you’re running a business, but it’s the way you respond to these complaints that could potentially make or break your reputation. Ignoring disgruntled customers or dismissing their concerns can come back to bite you once the word gets out. But simply listening, acknowledging problems, and taking steps to make things right can generate a surprising amount of goodwill.

The folks at Customer Service Heroes have put together this infographic highlighting the necessary skills for providing excellent customer service. No matter what type of complaint you’re dealing with, these skills will help you deal with unhappy customers and turn their negative experiences into something a bit more optimistic.

Top 25 Customer Service Skills
  • ken

    Great list and insight.

  • Anne Leggett-Walker

    Good Job. Sufficient detail to be effective, and yet succinct too.

  • Pingback: 25 Skills for Excellent Customer Service [Infographic] – Dex Media | John's Waterproofing Company()

  • http://www.thinkheartland.com Erika Whiting

    I really like this. Do you happen to have it in poster format? This would be great to post for our call center and sales team.

    • Marion Jacobson

      Hi Erika! Thanks for the compliment, but we didn’t produce the original infographic. If it exists in poster format, the folks at Customer Service Heroes would have it.

  • Lucille masson

    Great tool to work with! I presented this info to all my store Managers. thank you.

    • Chris Irby

      The credit goes to Customer Service Heroes, but I’m happy to share. Thanks for reading and commenting, Lucille!