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Your Business Needs to Use Social Media for Customer Service

Social media allows customers to voice their opinions, both positive and negative regarding their experience with your business, and they expect engagement. “By 2014, organizations that refuse to communicate with customers by social media will face the same level of wrath from customers as those that ignore today’s basic expectation that they will respond to emails…continue reading …

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Expert Predictions for Social Media Marketing in 2015

With technology and the landscape of marketing constantly changing, it’s hard to tell where Social media will be in 2015. However our friends at Momentology put together this list of social media marketing trend predictions for 2015 from 19 of the top social media experts, here are some stand out predictions: Jason Burby, President, Americas…continue reading …

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Introducing Twitter’s New Small Business Planner App

Twitter recently released a Small Business Planner mobile app to help businesses with their Twitter marketing campaigns. The app is aimed at small and medium size businesses and provides guidance, advice and ease of access to your business’s Twitter efforts. With the app, your business can: Browse holiday agendas with advice on content, recommended campaigns, useful…continue reading …

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Beginners Guide to Social Media Marketing [Infographic]

Social media marketing is now an essential part of doing business. It’s where you can connect with customers and build relationships with your audience. Whether you’re just starting out with social media marketing for your business, or you’ve already gotten your feet wet, there’s always room to learn and refresh. The infographic below created by Placester…continue reading …

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Making the Most Out of Promoted Tweets for Your Business

Has your business used Twitter’s Promoted Tweets? Promoted Tweets is an effective way to run a Twitter marketing campaign for your business. It’s affordable, easy to use and allows your business access to a wide range of targeting and tools that help you reach your customers at the right time. Also the dashboard allows you to manage…continue reading …