These callers are actually unethical sales people from various companies, trying to sell “listing verification” services, among other things. It’s easy to mistake them for Google representatives because they call right after a Google account is established, and they seem knowledgeable. An unsuspecting business person isn’t immediately going to be on guard when the person on the other end of the line sounds confident and official.
When asked to clarify what they are selling and who they work for, these “Google” employees will usually end the call abruptly, although some claim to be working under contract for Google and don’t give up their high pressure sales tactics that easily.
If questioned, some of these callers have actually threatened businesses with “reporting” their local business listing to Google.
Before you give out information about your business, or buy anything from someone claiming to be from Google, you should get the person’s name, email address and phone number. If you’re working with a marketing company or agency that is helping you with your Google presence, report the call to your marketing partner.
Don’t ever divulge your account login information to anyone. If it’s really Google calling you for some legitimate reason, they will already have your account information.
Here’s what Google says about these telemarketing calls:
Watch out for parties calling and selling services claiming to have a special relationship with or claiming to be Google. Often, these parties are telemarketers that are not affiliated with Google and are trying to leverage the Google brand to sell your business some type of online service. Keep in mind the following:
- Google does not place robocalls.
- Google does not call to “update your front page listing” or ask you to “claim your free website.”
- Google does not charge for inclusion in Google Search or Places.
If you are continually being contacted by a telemarketer claiming these things and are on the do not call list, you can file a complaint at the National Do Not Call Registry.