Is That Phone Call Really from Google?

Is that phone call really from Google?Small businesses are reporting that after they signed up for a Google+ Local page, they received calls from people who seem to be claiming that they are from Google.

These callers are actually unethical sales people from various companies, trying to sell “listing verification” services, among other things. It’s easy to mistake them for Google representatives because they call right after a Google account is established, and they seem knowledgeable. An unsuspecting business person isn’t immediately going to be on guard when the person on the other end of the line sounds confident and official.

When asked to clarify what they are selling and who they work for, these “Google” employees will usually end the call abruptly, although some claim to be working under contract for Google and don’t give up their high pressure sales tactics that easily.

If questioned, some of these callers have actually threatened businesses with “reporting” their local business listing to Google.

Before you give out information about your business, or buy anything from someone claiming to be from Google, you should get the person’s name, email address and phone number. If you’re working with a marketing company or agency that is helping you with your Google presence, report the call to your marketing partner.

Don’t ever divulge your account login information to anyone. If it’s really Google calling you for some legitimate reason, they will already have your account information.

Here’s what Google says about these telemarketing calls:

Watch out for parties calling and selling services claiming to have a special relationship with or claiming to be Google. Often, these parties are telemarketers that are not affiliated with Google and are trying to leverage the Google brand to sell your business some type of online service. Keep in mind the following:

  • Google does not place robocalls.
  • Google does not call to “update your front page listing” or ask you to “claim your free website.”
  • Google does not charge for inclusion in Google Search or Places.

If you are continually being contacted by a telemarketer claiming these things and are on the do not call list, you can file a complaint at the National Do Not Call Registry.

More on reporting Google Scams

  • Ryan


    This just happened to one of my current clients. I met with her, her husband, and son today and pitched an Orange Bundle to upgrade her current program (Google plus, claiming on affiliates/ and 40+ prominent internet sites, website/mob web,, Reputation Monitoring). She wanted to discuss it with them and contact other companies who were trying to sell them the same thing.

    She called me about 3 hours after meeting with her and said someone from “Google” was offering a program that was $199 start-up fee, $99/mo for the first year, $49 after the first year guarantee for life and it was to guarantee front page listing on Google, Yahoo, & Bing, 7 page Google-optimized website, unlimited clicks, and a daily report. My manager and I told her that this does not sound legit and she trusted us so much that we 3-way called the “Google” guy and he was talking in circles. When he realized we calling him on his bluff and was asking for him to give us our Google account number he then stated he was not a Google employee but is contracted with them. He became so upset he ended up saying he sells 10 of these a day and didn’t need their business and disconnected the call (Rude!!) ! Amazing! But the good thing is I was able to build credibility with the client and was glad that she allowed me and my manager to be on the call.

    • Marion Jacobson

      Wow Ryan, that’s great that you were able to protect your client that way and expose the scammer. If their services and products were legitimately worthwhile, why would they pretend to be Google? Why wouldn’t they want to present themselves honestly?

  • http://MountainAirCabinRentals renee

    We are going on our 3rd year of being open and we cant seem to get one page one or two. The phones are not ringing with summer right around the corner. We cant seem to get a good SEO that doesn’t want an arm and leg to help….

    • Marion Jacobson

      Hi Renee –

      We do have some great folks here who could possibly help you with that. If you’re interested in finding out more, you can click on the green Get Started button anywhere on our site, or let me know if you’d like someone to email you or send me your phone number and I’ll have a consultant call you.

      Thanks for reading!

  • Mark Burch

    I get a few calls a day by scammers, I either do not take the phone, or check the call later from all over US, or listen to them without talking, and have told them off rudly so many times myself when they disconnent the line, but they rethlesly call again on different no. and I think this is the best way to deal with these so called craps, as services. If you wish, I can send you bunch the tel # I have about all these telemarketers. Thanks

    Can you email me about your advertsing and any associated cost.

    • Danielle Celmer

      Mark thanks for reading, we’d be more than happy to help! Please email with your contact information and we’ll make sure to get you information about our advertising. Looking forward to working with you! Thanks.

  • Becky

    We have been getting calls from such scammers for many months….LONG before we even had Google e-mails or Google+ page! They always say that our business listings are needing updates and/or about to expire. We are NOT a business! And we have had our UNLISTED # on the National Do-not-call list since day 1!! FED UP!! Never answer phone anymore unless known number.

    • Marion Jacobson

      I feel your pain, Becky!

      Sometimes I think the scammers must be targeting the do-not-call list. It’s a shame how many people get taken advantage of with their tactics.