Is That Phone Call Really from Google?

Is that phone call really from Google?Small businesses are reporting that after they signed up for a Google+ Local page, they received calls from people who seem to be claiming that they are from Google.

These callers are actually unethical sales people from various companies, trying to sell “listing verification” services, among other things. It’s easy to mistake them for Google representatives because they call right after a Google account is established, and they seem knowledgeable. An unsuspecting business person isn’t immediately going to be on guard when the person on the other end of the line sounds confident and official.

When asked to clarify what they are selling and who they work for, these “Google” employees will usually end the call abruptly, although some claim to be working under contract for Google and don’t give up their high pressure sales tactics that easily.

If questioned, some of these callers have actually threatened businesses with “reporting” their local business listing to Google.

Before you give out information about your business, or buy anything from someone claiming to be from Google, you should get the person’s name, email address and phone number. If you’re working with a marketing company or agency that is helping you with your Google presence, report the call to your marketing partner.

Don’t ever divulge your account login information to anyone. If it’s really Google calling you for some legitimate reason, they will already have your account information.

Here’s what Google says about these telemarketing calls:

Watch out for parties calling and selling services claiming to have a special relationship with or claiming to be Google. Often, these parties are telemarketers that are not affiliated with Google and are trying to leverage the Google brand to sell your business some type of online service. Keep in mind the following:

  • Google does not place robocalls.
  • Google does not call to “update your front page listing” or ask you to “claim your free website.”
  • Google does not charge for inclusion in Google Search or Places.

If you are continually being contacted by a telemarketer claiming these things and are on the do not call list, you can file a complaint at the National Do Not Call Registry.

More on reporting Google Scams

Comments

  1. Ryan says

    Hello,

    This just happened to one of my current clients. I met with her, her husband, and son today and pitched an Orange Bundle to upgrade her current program (Google plus, claiming on affiliates/ and 40+ prominent internet sites, website/mob web, superpages.com, Reputation Monitoring). She wanted to discuss it with them and contact other companies who were trying to sell them the same thing.

    She called me about 3 hours after meeting with her and said someone from “Google” was offering a program that was $199 start-up fee, $99/mo for the first year, $49 after the first year guarantee for life and it was to guarantee front page listing on Google, Yahoo, & Bing, 7 page Google-optimized website, unlimited clicks, and a daily report. My manager and I told her that this does not sound legit and she trusted us so much that we 3-way called the “Google” guy and he was talking in circles. When he realized we calling him on his bluff and was asking for him to give us our Google account number he then stated he was not a Google employee but is contracted with them. He became so upset he ended up saying he sells 10 of these a day and didn’t need their business and disconnected the call (Rude!!) ! Amazing! But the good thing is I was able to build credibility with the client and was glad that she allowed me and my manager to be on the call.

    • Marion JacobsonMarion Jacobson says

      Wow Ryan, that’s great that you were able to protect your client that way and expose the scammer. If their services and products were legitimately worthwhile, why would they pretend to be Google? Why wouldn’t they want to present themselves honestly?

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    • Marion JacobsonMarion Jacobson says

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