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Your product has not changed. The labeling of your product is now more descriptive on your invoice. For example, “Dupage IYP” is now displayed as “SEM Plus.” Click on the images below to see an example bills before and after.
In February 2016, we sent an email to let you know our client portal changed and a password reset is required for security purposes before you access the new site. You may reset your password by using the link in that email or by visiting my.dexmedia.com and choose the “Forgot Password” link below the Sign In button.
For additional insight, this video highlights key changes to the portal and how to navigate within the new format.
Yes. If you are billed for your directory advertising charges directly from Dex Media, you may pay with any major credit card. We currently accept, MasterCard, VISA, American Express and Discover.
To provide Dex Media with your correct billing address, complete the back of the payment stub of your bill or billing statement before mailing it with your payment, or contact us.
Dex Media uses the following criteria to determine whether or not your business might qualify for relief from your obligation to pay for advertising charges.
1. Business operation must have ceased.
2. Telephone numbers must be disconnected.
3. Sworn affidavit must be submitted. Click here for blank Affidavit form. The affidavit must:
4. Following documentation must be provided.
5. Dex Media account must be current.
6. Terms and conditions must be met.
7. Claims must be resolved.
8. When Out of Business Relief will not apply.
If the business meets these criteria, send a signed affidavit on the form provided by Dex Media, signed and dated Terms and Conditions, and other required documentation to:
Dex Media OB-Department
P.O. Box 619810-MC20
DFW Airport, TX 75261-9810
Contact Telephone Number: 866-880-2810
The Out of Business Department will consider your request for relief based on the information provided and its determination, in its sole discretion, that the business (or any successors or affiliated parties) will receive no further benefit from the Advertising.
Please allow approximately 30 days to process your Out of Business request. Once completed, the business will be notified in writing as to the status of your request.
Credit adjustments can take one to two billing cycles to appear on your bill. If after the second billing cycle the credit still does not appear, you can contact us to speak with a Client Care Representative.
If payment is received after the billing cycle date, your payment will not appear on the latest bill. Wait until the following bill, and if payment still does not appear, you can contact us to speak with a Client Care Representative.
Please send your payments to:
P.O. Box 619009
DFW Airport, Texas 75261
Make sure to include your billing account ID number on your check to ensure your payment is properly applied to your account.
Dex Media has in the past, and will continue in the future, to realign or adjust publication dates as it determines is necessary in order to better serve its customers local delivery preferences, accommodate consumer’s seasonal buying patterns and optimize publishing schedules. When a directory is extended, advertisers continue to receive full value benefit from their existing advertising program and subsequently the additional charges will appear on the bill.
Dex Media offers flexible billing options, such as monthly, annual and in some areas seasonal billing. If you wish to change your billing option mid-cycle, contact us to let us know about the desired change.
If your billing name is incorrect on your bill, contact us to speak with a Client Care Representative.
If you need to make a change to your billing address, you can either speak to a Client Care Representative, or you can make the correction manually on your payment stub and send it with your next payment.
Absolutely! Just sign in here to access a copy of your bill or to make an online credit card payment.
Yes, delinquent balances are assessed a late charge if payment in full is not received by the due date on the bill.
Late charges are based on a percentage of the unpaid balance. Monthly late charge percentages vary by state: AL 0.5%, AK 0.87%, District of Columbia 1.5%, GA 0.58%, HI 0.83%, IA 0.41%, KY 0.41%, MA 0.5%, MN 0.5%, MS 0.66%, NV 0.5%, NH 0.83%, NJ 1.33%, NM 1.25%, ND 0.5%, OH 0.5%, RI 1%, SD 1% and UT 0.83%; ALL OTHER US STATES and Canada 1.5%.
You can avoid late charges by paying your bill on time using any of the following methods:
Contact Dex Media’s Client Care department at 866-558-0400.
To return to receiving paper bills by mail please contact Client Care at 866-558-0400.
In most cases, Dex Media will bill you monthly for the marketing products/services you’ve purchased. However, some services may require an advance payment. Should this be the case, you’ll be notified at the time of purchase.
To update any of the credit cards you have on file:
To add an additional credit card to your account:
In addition to adding a credit card, you can also edit an existing card, remove a card, or make a new card your primary.