Select an Account to Sign In

DexHub

Text & Email | Appointment Scheduling | Customer Database

Sign In

MyDex Account

Pay Bills | View Reporting | Manage Your Listings

Sign In

Reace Smith, APR

Articles by Reace Smith, APR

Helping Employees Take Ownership of Customer Service

What does it mean to take ownership of customer service? According to Teri Yanovitch, a former trainer for Disney...

Read More

Fake Social Media Profiles Not Worth the Risk

A scandal erupted in the Dallas-Fort Worth area when a hired PR person began using fake social media profiles...

Read More

Great Customer Service: Own Up to Your Mistakes

Uh oh. Ever have that feeling—the sense of dread of knowing that you messed up? And not just a...

Read More

Developing Rapport with Customers

Don’t you love it when you show up at a place you frequent and the manager remembers you? They...

Read More

Whatever Happened to That Customer?

There’s a saying that the squeaky wheel gets the grease. But what about those who suffer in silence? Did...

Read More

Marketing Your Business through Public Speaking

Speaking to organizations such as chambers of commerce, service organizations and university classrooms can be great opportunities for small...

Read More

5 Tips to Help Move Your Business Forward

Are you stuck just maintaining the status quo as a small business owner? Does everything rest on your shoulders?...

Read More

Ways to Reward Employees on a Budget

Good employees are the lifeline of many small to medium-sized businesses. They can help secure a customer for life...

Read More

Too Much Sharing – Should SMBs Discuss Politics and Religion?

During the last presidential election season, a local restaurant owner posted a negative comment about one of the candidates...

Read More

Preparing for a Crisis

Many small businesses do not have the budget to hire a Public Relations (PR) person to help them with...

Read More

Explore the Blog

Like what you see?
get more free content.