Reputation Advice

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The REAL Cost of Bad Customer Service [Infographic]

It’s all too easy to think of bad customer service as a series of isolated incidents. Sure, things can get a bit unpleasant when disgruntled customers threaten to take their business elsewhere, or when they decide to share their negative experience with their friends and family. But eventually, it all blows over and things return…continue reading …

Dex Knows Search Results

2 Simple Ways to Own Your Business’s Online Reputation

Go to Google. You can go right now, I’ll wait. Type in your business name and some location info, like “Smith and Sons, Dallas”. Look at the search results. If all of the top 10 results are positive links TO your business and ABOUT your business, you can stop reading this now. If, however, other sites are…continue reading …