Reputation Advice

Yelp Consumer Alert Warning 2

5 Easy Ways to Tank Your Online Reputation with Shady Review Practices!

We all know about the guidelines for posting reviews on Google, Yelp and other sites, saying that business reviews should be honest, real, not paid for, not written by employees, blah, blah, blah, ethics, ethics, ethics. Some people think they’re smarter than those companies and their math PhDs and legal departments, and they figure, everybody does it, what are the…continue reading …

Trust Logos from ASE, TRUSTe, BBB, Norton

In Trust Symbols We Trust

They’re like merit badges for your business website. Display the logos of reputable organizations or customers that endorse your business, and you give site visitors a quick visual cue that you’re trustworthy, if not loyal, brave and ready to help little old ladies cross the street. Place trust logos on your home page, About Us…continue reading …

bad-customer-service-banner

The REAL Cost of Bad Customer Service [Infographic]

It’s all too easy to think of bad customer service as a series of isolated incidents. Sure, things can get a bit unpleasant when disgruntled customers threaten to take their business elsewhere, or when they decide to share their negative experience with their friends and family. But eventually, it all blows over and things return…continue reading …

Dex Knows Search Results

2 Simple Ways to Own Your Business’s Online Reputation

Go to Google. You can go right now, I’ll wait. Type in your business name and some location info, like “Smith and Sons, Dallas”. Look at the search results. If all of the top 10 results are positive links TO your business and ABOUT your business, you can stop reading this now. If, however, other sites are…continue reading …